FAQs

HOW TO BUY WHOLESALE CLOTHING FROM US

We are a Business 2 Business wholesaler, so the simple answer is yes, but its not as cut and dry as that….

Size isn’t everything, and it doesn’t matter if you are a small sole trader or a multi national company, we can work together. If you are EU based we do ask that anyone dealing with us has a current VAT number.

We supply thousands of businesses from large Multi-National retail chains, e-commerce websites, Bricks and Mortar stores, Catalog companies, eBay/Amazon Resellers and new-start ups.
There are a few ways that you can order from us. If you register on our website, you will have access to our B2B ‘Core’ ordering shop. This is where you can place small in-season top ups or re orders of our brands main lines.

Simply register with us on the B2B platform and once approved you will have access to our wholesale “shop” and all our special offers. From here the process is really simple:

  1. Select your products from our wholesale “shop” and submit your order.
  2. When we receive your order your allocated Account Manager will verify availability with the brand and send you an order confirmation.

At this point we ask that you pay a non-returnable 10% deposit to secure your order with us.

  1. Once we have received your order from the brand and we are ready to ship we will ask that you pay the balance of your order.
  2. As soon as payment is confirmed we despatch your order

Once you have placed your order and received your order confirmation we cannot change the details within it. If you do need to cancel your order after this time we will retain your deposit as a handling fee.

We can arrange for customers to visit our warehouse and showroom to view our operational set up, but WE DO NOT OFFER A CASH AND CARRY SERVICE.

PAYMENTS

We prefer ALL payments to be by bank transfer if possible. We will accept all the major credit / debit cards to make your deposit payments. Final balance payments must be made by bank transfer.

There is no import duty to be paid by any of our EU or UK partners. Goods bought from us will have already been cleared of all international custom duties.

You will be charged VAT in accordance with your country of origins current laws.

DELIVERY

At the moment we will deliver to all addresses within the EU and UK. If you live outside this zone we can still ship to you, we will get quotes from our preferred couriers but we may ask that you arrange your own courier to pick up your goods from our warehouse.

Some of our stock may not be available in certain territories due to trademark law.

Our delivery times vary depending on whether our suppliers need to deliver stock to our warehouse to fulfil your order. We expect the majority of our “in season” orders to be fulfilled within 2-3 weeks of you placing your order. We are reliant on the brands delivering into us however, and sometimes during busy periods this can stretch to 3-4 weeks. If we think there is going to be a delay with your order we’ll email you to let you know.

Once your order has been shipped from our warehouse we will send you an email along with a link where you will be able to track the progress of your delivery. If you’re in the EU / UK and your parcel hasn’t arrived within 7 working days please contact your Account Manager who will investigate it for you.

  • If you are having an order delivered to another part of the world delivery times can understandably be longer and you should ask us or your chosen courier for details.
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Within the EU we use GLS for parcel deliveries and DB Schenker for pallet deliveries.

Within the UK we use DPD for parcel and Pall-Ex For pallet deliveries.

We charge a flat rate of 30 €/£ per box for deliveries to mainland Europe (excl. Greece) and the UK, and 300 €/£ for a pallet. Deliveries outside of these areas will be quoted at the time of order.

AUTHENTICITY

Click on My Account and you will be able to amend all your details from there.

There is an unsubscribe link at the bottom of each email.

We’re sorry to see you go, simply use the contact us form to contact us and we will look after your request.

MY ACCOUNT

Yes. We work directly with the brands. Additionally, as we buy directly from them we are able to provide you with a full paper trail of invoices so you are covered from a legal point of view. We also have our own dedicated Trademark/IP Legal department that can handle any questions you have on this.

Yes – within the EU and UK

Our stock is free for resale within the UK and EEA. We have a good relationship with both selling platforms and they recognise that goods that come from us are genuine, so getting approval from these platforms to sell is quick and stress free.